Crosstitch.com - Frequently asked questions

Crosstitch.com Frequently Asked Questions:

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How do I place an order? »

To place an order on our website browse through our pattern gallery and click on 'Add to Cart' to add items to your shopping cart. You can set your preferred currency in the list-box provided. When you are done shopping, click on 'Checkout' to proceed to our secure checkout where you choose your type of payment and enter your information. You can pay with a credit card or you can choose payment by mail, or PayPal. If you have shopped at Crosstitch.com before you can login at the top of the payment page.
How do I get my patterns? »

Once you have made a purchase you can login at any time to view or print your patterns (nothing is sent to you). In your receipt you will see a password that we have provided for you. Login in the box at the top of any our Pattern Gallery pages using your email address and the password we provided. Printing patterns is very easy and can be done right from the web page. Once you login your pattern links will show on your account page, as well as in the bottom right section of every design you have purchased. To print a pattern just click on a pattern page link to open the pattern in a new screen, and then click your 'Print' button (or 'Print' in your 'File' menu). Don't worry if you miss something or lose a page, you can always come back and print another copy for yourself. To see how it works for free try our: Free Patterns. For more help with printing see: Printing Help
What if my password doesn't work? »

Make sure you are logging in using the exact same email address that you used when you ordered. If you have forgotton your password you can have a new one sent to your email address by clicking on 'Forgot Password' in the login box. If you don't receive the email make sure the address is correct, and also check your 'spam' or 'bulk' folders if applicable. If all else fails, please contact us for help.
Do I need to 'Join' to purchase patterns? »

No, membership is not required to purchase patterns. For anyone who purchases a lot of patterns though you will want to join to take advantage of the member's discount. Members receive $1.00 off every pattern, plus members enjoy unlimited free use of our online Caption Maker and Sampler Maker tools to instantly make charts of your text.
Do I have to pay to create Caption Maker/Sampler Maker patterns? »

Membership is required except for the 'free trial' features. Once you have purchased a Membership you have unlimited access to all features and fonts of our Caption Maker and Sampler Maker for a whole year. There are no other charges for creating captions.
Is it safe to use my credit card at Crosstitch.com? »

Credit card purchasing from Crosstitch.com is very safe (we've been processing online payments safely and securely since 1998). We use SSL encryption on our data entry screens, the same as used by the major banks, and we take every precaution to keep your personal data safe. In fact, for extra security, we don't save any credit card information on our server which eliminates the possibility of data being stolen.
I'm bad with computers and can't print. Have I just wasted my money? »

Absolutely not! Unlike some download sites where you only get one chance to get your file, at Crosstitch.com you can login anytime to print your pages again. For more information see our: Printing Help
If you're still stuck you have these options:
  1. If you know someone else who is good with computers, write down your email address and the password we provided in your receipt and have them login on their computer and print the pages for you.
  2. Save the 'pdf' pattern file ('right-click' and select 'save as') to a memory stick, and then take it to an office supply, drugstore, photo finisher, printer, or anywhere else that does printing, and have them print it for you.
  3. Login at a public library or other place with public Internet and print it out there.
  4. Send us a message using our contact form. We would love to hear from you and help you out.
How long do my patterns remain available on the website? »

Your patterns can be accessed any time you login on our website and will be available for up to a year. You can print as many working copies as you like but remember all patterns are copyright and are for your own personal only.
Can I pay by mail or other than by credit card? »

You can make payments by mailing a Check or Money order, or you can pay using PayPal which is very secure and keeps your financial information private. At checkout, you will see a selection box which allows you to select your payment method. If you select payment by mail, at the completion of your checkout, the site will give you an address to mail your payment. Once your payment arrives we will complete your order and an E-Mail is automatically sent to you letting you know your account has been activated.
Do you automatically renew, or charge extra hidden fees to my credit card later? »

At Crosstitch.com you are only charged once for the amount shown when you checkout, and there are no further extra, or automatic charges. As mentioned above, we don't save your credit card information (for added security) so any new transactions or purchases will require you to enter your credit card info each time.
Can I share the patterns with my friends? »

No, you are not legally allowed to share patterns with others. All patterns purchased or downloaded from Crosstitch.com are bound by copyright law to be used only by the person for whom they were purchased, even once you are done with them. It's important that everyone helps protect the copyrights of all designers who make their livelihood by designing the patterns that we all enjoy. Thanks for understanding!
I don't live in USA or Canada. How do I Pay? »

The easiest, fastest, safest way to pay for anything online is by credit card. Your bank will convert the amount to your own currency automatically using the current exchange rates. PayPal is also very secure and you can use funds directly from your bank account. You are also welcome to choose 'payment by mail' and then purchase a U.S. dollar money order from your Bank, Post Office, Western Union, etc. depending what is available in your country.

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